FAQ: How To Get Warranty Service On A Massage Chair

See more answers to Frequently Asked Questions here.

You were enjoying a relaxing home massage session with your massage chair like always, when suddenly you notice something unusual like weird sounds or some parts of it not working. You start to worry and you feel unsure what to do. If this happens, then it's best to assess condition of your massage chair and avoid using it in the mean time. You will need it to be serviced to restore it to its original working condition. If it's still under warranty, then it shouldn't be much of a problem for you. It is really quite rare to encounter these kind of problems though, because everything is carefully tested, inspected and quality checked before it ships out to your home.

How To Get Warranty Claim On Your Massage Chair?

If you ever need service for your home massaging chair, it's as simple as directly calling the manufacturer. Contact information such as telephone numbers can be found inside the packaging/box that was shipped together with your massage chair. Whether it's under Osaki, Titan, Luraco, Human Touch, Daiwa, Inada, Infinity, Synca Wellness, Dr. Boss and any other brands that we carry, you don't really need to contact us because the warranty is guaranteed by each manufacturer.

If you choose to, you can certainly call us and we're happy to help facilitate for you to receive any service, if you need it. Many of our customers prefer to call us because they have established a relationship with us they prefer to only speak with us and that's totally fine! However, you are not required to go through this process for you to get the service that you need.

All of the manufacturers that we work with are very well established and have great reputations for providing quality service and they all have a long history of providing warranty service as well. As far as what your warranty covers, all of the chairs that we sell include:

• Parts service
• Labor service - includes in home labor, which means that a qualified technician would be sent to your location to perform any service

What You Don't Need To Worry About

You never need to ship your chair anywhere for service, you don't need to box it up and send it out anywhere because a technician would be sent to you. ) In a rare extreme case where your chair cannot be restored to 100% full functionality, then a NEW chair would even be sent out to you if needed.

In short, if you ever need service for any massage chair problems, you can simply contact the manufacturer directly. That's the easiest and fastest way for you to get service on your massage chair.